Effective Date: November 18, 2025
At Nexton Crafts, we are committed to ensuring your satisfaction with every purchase. Please read our Return & Refund Policy carefully to understand your rights and responsibilities.
1. Eligibility for Returns
Items must be returned within 3 days of receipt.
Products must be unused, in original packaging, and in the same condition as when received.
Custom or personalized items may not be eligible for return unless defective or damaged.
2. Non-Returnable Items
The following items cannot be returned:
Personalized or customized products (unless faulty)
Perishable goods
Items damaged due to improper use
3. Defective or Damaged Items
If your item arrives defective or damaged, please contact us within 2 days of delivery.
Provide a photo of the defect or damage along with your order number.
We will replace the item or offer a full refund at our discretion.
4. Return Process
To initiate a return:
Email us at nextoncrafts@gmail.com with your order number and reason for return.
We will provide instructions for returning your item.
Customers are responsible for return shipping costs unless the item is defective or damaged.
Once the item is received and inspected, we will notify you about the approval or rejection of your refund.
5. Refunds
Approved refunds will be processed within 14 business days of receiving the returned item.
Refunds will be issued to the original payment method.
Shipping fees are non-refundable unless the item was defective or shipped in error.
6. Exchanges
Exchanges are allowed only for items of the same type and value.
Contact us at nextoncrafts@gmail.com to arrange an exchange.
7. Contact Us
If you have any questions about returns, refunds, or exchanges, reach out to us:
Email: nextoncrafts@gmail.com
Phone: 0715845919
Address: Kimathi Street, Old Mutual Building, Second Floor, Kenya