Terms & Conditions
Last Updated: 23 November 2025
Welcome to Nexton Crafts . By accessing or using our website or purchasing our products, you agree to the following Terms & Conditions. Please read them carefully before using our services.
1. Acceptance of Terms
By using the Nexton Crafts website, you confirm that:
You are at least 18 years old or accessing the site with the supervision of a parent or legal guardian.
You agree to comply with and be bound by these Terms & Conditions.
If you do not agree with these terms, please stop using the website immediately.
2. Business Location
Nexton Crafts operates from Kenya, and all transactions, orders, and policies follow applicable Kenyan laws and regulations.
3. Use of the Website
You agree not to:
Use the site for any illegal or unauthorized activities.
Attempt to disrupt, damage, or access restricted areas of the website.
Copy, resell, reproduce, or distribute any website content without prior permission.
We reserve the right to block access or restrict accounts at our discretion.
4. Products & Services
We specialize in handmade crafts and related items. Please note:
Product colors, textures, and sizes may vary slightly due to their handmade nature.
Product descriptions and photos are provided as accurately as possible but may not be exact.
We may update, remove, or adjust product listings and prices at any time without notice.
5. Orders & Payments
When placing an order:
All information (name, phone number, address) must be accurate and complete.
You authorize us to charge the full amount of your order to the selected payment method.
Orders may be cancelled in cases of incomplete payment, incorrect information, or product unavailability.
We accept payments through commonly used methods in Kenya, including M-Pesa, bank transfer, and any other payment options listed on our website.
6. Shipping & Delivery (Within Kenya Only)
Nexton Crafts ships exclusively within Kenya.
Delivery estimated time: 1–7 business days, depending on location.
Shipping fees will be indicated during checkout or communicated upon ordering.
We are not responsible for delivery delays caused by couriers, weather, or incorrect delivery information provided by the customer.
Customers are responsible for being available to receive their packages.
7. Returns, Refunds & Exchanges
Our general policy includes:
Items must be returned in unused, original condition and packaging.
Custom or personalized items may not be eligible for return unless defective.
Refunds (if approved) will be processed through the original payment method, e.g., M-Pesa.
Return shipping costs may be the responsibility of the customer, unless the item is damaged or incorrect.
A detailed Return & Refund Policy can be created for your website upon request.
8. Intellectual Property
All content on Nexton Crafts, including:
Product images
Logos
Text and descriptions
Designs
Website layout
…is owned by Nexton Crafts and protected under Kenyan copyright laws.
You may not copy or reuse any content without written permission.
9. Limitation of Liability
Nexton Crafts is not responsible for:
Damages arising from misuse of our products.
Delays or issues caused by courier companies.
Any indirect, incidental, or consequential losses from using the website or purchasing products.
Use of our website is at your own risk.
10. Privacy Policy
We only collect personal information necessary for processing orders and providing services.
Your information is handled securely and will not be shared with third parties except for delivery and payment processing.
A full Privacy Policy can be written if needed.
11. Third-Party Links
Our website may include links to external websites.
We are not responsible for the content, security, or practices of these third-party sites.
12. Changes to Terms
We may update or modify these Terms & Conditions at any time.
Continued use of the website indicates your acceptance of any changes.
13. Contact Information
For support or inquiries, you can reach us at:
Nexton Crafts – Kenya
Email: nextoncrafts@gmail.com