.Effective Date: November 18, 2025
At Nexton Crafts, we are committed to delivering your orders quickly and reliably across all 47 counties in Kenya. Please read our Shipping Policy carefully to understand our shipping process.
1. Processing Time
All orders are processed within 1 business day after payment confirmation.
Orders placed on weekends or public holidays will be processed the next business day.
2. Delivery Time
We deliver to all 47 counties in Kenya within 1–4 business days.
Delivery times may occasionally be affected by extreme weather, holidays, or unforeseen events.
3. Shipping Methods
We ship mainly through trusted local and regional carriers, including:
Jumia Shipping
G4S
Wells Fargo
Guardian Parcel
Easy Couch
Pickup Mtaani
Other reliable local parcel delivery companies
Note: Not all shipping companies provide tracking numbers. If tracking is available, it will be shared with you via email, WhatsApp, or phone.
4. Shipping Costs
Shipping fees are calculated at checkout based on delivery location and package size/weight.
We may occasionally offer free delivery promotions for qualifying orders.
5. Shipping Address
Please provide a complete and accurate shipping address.
Nexton Crafts is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
6. Damaged or Lost Packages
If your package is damaged or lost, contact us immediately at nextoncrafts@gmail.com with your order number and photos if applicable.
We will work with the shipping carrier to resolve the issue and, where necessary, replace the item or issue a refund.
7. Contact Us
For any shipping inquiries:
Email: nextoncrafts@gmail.com
Phone: 0715845919
Address: Kimathi Street, Old Mutual Building, Second Floor, Kenya